Global Communications Becoming Fragile?
How fragile will communications become as we move practically everything that was reliable infrastructure to the Internet? Corporations may complain of monetary and productivity losses but much of the public will be left nearly blind when massive outages occur. In some of these cases, having a monitoring service like ours running at key locations would have prevented finger-pointing and...
Revolutionize City Responses To Internet Outages
A Game-Changing Tool for Effective Management In today’s digital age, internet outages can cause significant disruptions to daily life, affecting everything from personal communication to critical emergency services. The recent Optus Internet outage left millions of Australians and an estimated 400 thousand businesses without phone or Internet communications had not only huge financial costs but...
Understanding causes, and dynamics of Internet disruptions
The hypothetical situation involves a significant Internet outage, in southern California, that affected numerous customers, businesses, and government entities. In the aftermath, there is a need for a swift and accurate understanding of the incident, especially since ISPs (Internet Service Providers) are often engaged in a blame game, and slow to respond. Take the recent Optus Internet outage...
The case for cities monitoring all ISPs
In today's digital age, cities, municipalities, and organizations face significant challenges due to frequent and large-scale internet outages.However, many outages go unreported because they are smaller and while still disruptive, not as quickly noticed. From smaller outages such as in El Paso, to large-scale outages such as the recent Optus event that left millions without Internet and over...
The Internet is down and it’s not my fault
ISP Tracker eliminates hours of frustrating calls to providers support line, gives consumers and IT support proof of what is happening with services during and after problems. PRESCOTT, AZ – How many times can you reboot a router before you give up in frustration? That's the question Mike Paradis, ISP Tracker creator, asked himself a few years ago. Despite paying for an expensive business...
ISP Competitor Analysis: Gain a Marketing Edge
Revolutionize your ISP strategy with OutagesIO Imagine having the ability to gain insights into your competitors' performance across various regions, cities, states, and even the entire country. Our sister service, www.outagesio.com. is well suited for consumer and small business members and helps you to gather as much data as you need. See how your competitors are doing in terms of network...
Accountability for Internet Delivery and Disruptions
Internet delivery accountability becomes critical as more traditional infrastructure gets moved to the Internet. Consumers and businesses find themselves not only dependent on their ISP but can also experience risk and losses if the provider is not highly reliable. Remote employees can get into trouble if they miss critical deadlines or suffer too much Internet downtime. VoIP phones, media...
Internet Outages Independently Observed
Why could real-time, independently observed Internet monitoring greatly improve an organization's ability to detect problems across any number of ISPs? First, let's touch on something that most of us can understand as consumers. Almost everyone has experienced contacting their Internet provider and asking for help. Perhaps you were experiencing disconnections and sluggish speeds but the provider...
Internet IP / ISP Monitoring For Cities & Governments
Reliable Internet Is Vital For Cities & Governments Access to stable and reliable Internet services is crucial. We depend on our connectivity at work and home. When wide-scale outages happen, local governments, businesses, and consumers are negatively impacted, but it can be hard to pinpoint the total value of lost time and productivity during these disruptions. Unless something obvious...
Encrypted Remote Access Without Opening Ports
What can't be seen, can't be hacked. Port forwarding exposes the network Opening firewall ports for remote access to network resources or to allow a vendor into your own network has the disadvantage of catching the attention of hackers who are scanning for open ports continuously. For this reason, ISP Tracker offers an encrypted, secure method of gaining or providing access to remote networks...
ISP / Network Monitoring Tools – Overview Map
The ISP Tracker Internet/network monitoring tools include an overview map for enterprise users. It shows all locations and ISPs being monitored with the choice of what to be alerted for. Filter to view all locations or show only those which have not communicated for at least around 30 seconds or have been offline for 30 minutes. Combinations of the above and others can be selected and monitored....
Sound of Silence: Dropped VoIP calls lose customers
Sound of silence: Dropped VoIP calls lose customers. VoIP and online service providers solve service issues and retain customers with ISP Tracker service. PRESCOTT, AZ – When Internet issues arise, especially Voice-over-IP (VoIP) and network related issues, customers can be quick to assign blame before considering that the problem is more likely with their own connectivity. VoIP and online...
Do You Offer VoIP, IT Support, Content Services?
When Internet issues arise, especially VoIP related, customers using your services can quickly point the finger at you. You need a speedy way of determining if the problems are at the customer premises or with their Internet connection. By knowing where the problems are and taking care of them quickly, your customer will always trust that you are on top of things as you should be. Find problems...
Eliminate Most Panicked Customer Support Calls
In the IT/ISP industry, we sometimes experience customers quickly pointing the finger toward their support company if they lose Internet access and therefore, VoIP, browsing and other services. The majority of short lived problems are often Internet related and need to be assessed quickly in order to keep customer confidence. If your business handles customer premise managed services such as...
Monitor Internet connectivity and environmental conditions
Environmental monitoring Alerts before things get critical When working with remote locations. Getting quick alerts to environment changes or loss of Internet communications can be critical when managing remote connected equipment rooms, cabinets, field sensing equipment and others. The main function of ISP Tracker is monitoring the Internet connection and alerting IT when one or more locations...
How 411 Locals Keeps Remote Workers Connected
We wanted to hear how other businesses are using OutagesIO (sister service of ISP Tracker) to monitor their Internet connections, so we reached out to Ray Champagne, Senior IT Director of 411 Locals, a digital advertising agency based in Nevada that started in 2007. They specialize in local search engine optimization (SEO), web design, and online marketing solutions for small and medium-sized...
Keeping the Internet healthy during COVID-19
It's Summer 2020 and with everything that is going on with COVID-19, reliable Internet access is critical. Internet and other service technicians are just as stressed about walking into customers' homes or offices as their customers are about being visited. With more employees working from home, work loads for technicians in the field will certainly increase. Whether working from home or self...
SCI Engineering Inc, Costly Damages Avoided
SCI Engineering Inc., a premier provider of consulting engineering services recently sent us a testimonial. They are using our hardware agent with environment-sensing capabilities. According to their testimonial, our hardware agent alerted them of a temperature issue in the server room that could have caused significant damage to their equipment. Here's an excerpt from their email: "I wanted to...