The hypothetical situation involves a significant Internet outage, in southern California, that affected numerous customers, businesses, and government entities.

In the aftermath, there is a need for a swift and accurate understanding of the incident, especially since ISPs (Internet Service Providers) are often engaged in a blame game, and slow to respond.

Take the recent Optus Internet outage and fiasco that followed. The outage left millions of Australians without phone or Internet communications.
Officials wanted answers but had to wait until privately conducted investigations were completed.

What if the city has its own data? Having their own data may not have prevented the problems but the information could not only show if events were accurately reported along with many other important details.

This is where comes into play as a crucial tool for analysis and resolution. Here’s how it can be beneficial:

Identification of the Origin Point

The service has the capability to track performance metrics across various ISPs. For example, outages, slow speeds, weak points, and even potentially failing hops.

This data can be crucial in pinpointing where the outage began, how many networks were involved, how far-reaching it actually was.

Knowing which ISPs first experienced issues can guide further investigations based on responses after the incident.

Timeline of the Outage

The platform can provide a detailed timeline showing when the problem started, its progression, and its resolution. This information is vital to understand the dynamics of the outage, including how quickly it spread and which areas were most affected.

Impact Analysis

By analyzing data on which routes remained operational and which failed, the city can assess the extent of the impact on different areas and sectors.

This can be critical for understanding economic damage and prioritizing recovery efforts.

Accountability and Responsibility

With ISPs potentially pointing fingers at each other, objective data from can help determine responsibility.

If an ISP’s system was the first to fail and this cascaded into a broader outage, this ISP might bear more responsibility.

Pre-Outage Performance Indicators

The platform could reveal if there were any warning signs or minor disruptions before the full-blown outage.

This can indicate whether an ISP had the opportunity to prevent the larger issue but failed to act.

It can also point to systemic vulnerabilities that need addressing to prevent future occurrences.

Evidence for Investigations

The data from can serve as evidence in any official investigations or inquiries.

It provides a data-driven basis for understanding the outage, rather than relying solely on claims and counterclaims from the ISPs.

Policy and Regulation Development

Understanding the causes and dynamics of the outage can inform future city policies and regulations for ISPs.

It can lead to the development of stricter standards for network resilience, emergency response protocols, and customer communication.

Transparency and Public Trust

Publicly sharing relevant, non-sensitive data can help maintain transparency with the affected population and businesses, aiding in rebuilding trust in the ISPs and the city’s management of such infrastructure.

The Solution

The solution is to use, an inexpensive, easily deployed, and purpose-built technology that can offer valuable insights into Internet disruptions across any number of ISPs and locations.

ISP Tracker enables a more fact-based approach to understanding, addressing, and preventing such incidents.

Its data can guide investigations, hold entities accountable, and help to form future preventative measures.

An all-around win.